The Operational Excellence pillar focuses on the efficient application and implementation of strategic goals and objectives throughout an organisation.
In today’s competitive global marketplace, operational excellence is one of three essentials for success and the key to global business competitiveness the other two are customer intimacy and product leadership. This dimension enables the broadening of knowledge and cognitive gains, develops personal competencies, and fosters soft skills associated with communication, presentation, interpersonal problem-solving, negotiations and people-oriented leadership. The compilation of subjects aims to foster and facilitate team spirit and establish an organisational culture that engages people, develops human capital and strengthens business relationships, where the objectives of the organisation and the individual are realised. The pillar of People Management and Self-Development guides participants in how to turn the competencies of a group of people into a highly productive and performing work team, how to resolve conflicts, and how to use collaborative and inspirational communication to implement business strategies. This approach enables students to understand their managerial talents, apply continuous professional development, and acquire leadership skills while taking responsibility for their own personal development.
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